Our Store Policies
At Adoré Candles, we take pride in offering handcrafted candles and devotionals made with care, intention, and integrity. Our policies are designed to ensure clarity, fairness, and a smooth shopping experience for every customer.
Our Shipping Policy
Shipping Policy
Processing Time
• Orders are processed within 2–4 business days.
• During busy seasons, processing may extend by 1–2 days.
Shipping Time
• Standard Canadian shipping typically takes 3–9 business days depending on location.
• Tracking is provided when available (some economy options may not include tracking).
Address Accuracy
• Customers are responsible for entering the correct shipping address at checkout.
• We are not responsible for delayed or lost packages due to incorrect addresses.
Lost or Delayed Packages
• If your order appears lost or delayed, contact us and we will work with the carrier to investigate.
Return & Exchange Policy
Return Policy
Because our products are handcrafted and include printed materials, the following policies apply:
Returns
• Used candles and opened books cannot be returned.
• Unused candles and unopened devotionals in original condition may be returned within 14 days of delivery.
• Customers are responsible for return shipping unless the issue was our error.
Damaged or Defective Items
• If your order arrives damaged or defective, please contact us within 7 days of delivery.
• Clear photos are required so we can verify the issue and provide a replacement or store credit.
Exchanges
• If you received the wrong scent, bundle, or book, we will gladly exchange it within 7 days at no cost to you.
Non-Returnable Items
• Digital downloads
• Personalized items
• Custom orders
• Final sale items
• Gift cards
Cancellations
• Orders can be cancelled within 12 hours of purchase if they have not shipped.
• Once an order has shipped, it cannot be cancelled.
Order Issues
If there is a mistake with your order (missing item, incorrect product, etc.), contact us within 7 days and we will make it right.
Candle Safety Disclaimer
Warranty Disclaimer
By purchasing our candles, you agree to follow all safety instructions:
• Always burn candles on a non-flammable, heat-resistant surface.
• Keep away from children, pets, drafts, and flammable materials.
• Never leave a burning candle unattended.
• Trim wooden wick to 1/8 inch before each burn.
• Do not burn longer than 4 hours at a time.
• Stop burning when 1/2 inch of wax remains.
Adoré Candles is not responsible for damage caused by misuse, improper burning, or ignoring safety guidelines.
Payment Methods
We accept:
• Debit & Credit Cards
• Interac e-Transfer
• Apple Pay / Google Pay
• PayPal (if enabled on your shop)
All payments must be completed before items are shipped.
Contact
If you have any questions about your order or need assistance, we are here to help. Please reach out through our website’s contact form or email.